Terms and conditions

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1. Legal conditions and restrictions on the www.transfercastel.ro site

Please read the Terms and Conditions carefully before using this site as they apply to your use of the internet site including but not limited to www.transfercastel.ro. By using it, you will agree to these conditions. If you do not accept the information presented here, please do not use this site. S.C. Enterprise Travel s.r.l. can change these conditions at any time, therefore, we recommend that you regularly read these terms and conditions. The revised terms will come into effect when they are posted. By using the Site you agree with the Terms and Conditions.Your use of some parts or features of the Site(s) may be governed by additional terms and conditions. Where this is the case you will be notified accordingly and those additional terms and conditions:

- will apply to the use of such parts or features of the Site(s) in addition to these terms and conditions; and

- will prevail over the Terms and Conditions to the extent of any inconsistency.


2.  Intellectual Property Rights

S.C. Enterprise Travel s.r.l. will authorize you to view and download materials from this site only if you use them for personal and non-commercial purposes. The main condition for the use is that on any copy you keep all the copyright symbols, images and texts on the original materials. It is forbidden to modify in any way the materials on this site, reproduce them, expose them in public, distribute them for commercial purposes or use them on other sites. The materials in this site belong exclusively to S.C. Enterprise Travel s.r.l, therefore, an unauthorized use violates both copyright law and other applicable laws. If you do not comply with these conditions, you are no longer authorized to use this site. In that case, you must destroy all copies of the materials, printed and/or downloaded.


3. Customer registration

Except for the personal data contained in the registration, any other information is considered non-confidential. Thus, S.C. Enterprise Travel s.r.l. has no obligation to protect it. It is forbidden to post on the site any illegal, libelous, defamatory, pornographic, obscene or threatening material and we assume no responsibility or liability arising from the contents of any such communications.


4. Links, Downloads, Plug-ins, Features and Advertisements

(a) We have not reviewed all of the websites, downloads, plug-ins, features or advertisements linked to the Site(s) and are not responsible for the content or accuracy of any such off-Site materials, including any websites linked to the Site(s) through advertisements or search engines (collectively, Third Party Material). The linking of our Site(s) to any Third Party Material does not imply that we endorse the linked material, and you use the links at your own risk. We do not accept any responsibility or liability for any claims, losses, costs, expenses or damages of any kind (including legal fees) arising out of your use of these links or of the descriptions or information supplied there.


5. Promotions

S.C. Enterprise Travel s.r.l. reserves the right to modify or cancel promotions at any time without prior notice.


6. Use of the Site(s) Is At Your Own Risk – Disclaimer of Liability

The materials and services provided by this site are provided without any kind of warranty. By this, we understand the commercial and non-intellectual property warranties. S.C. Enterprise Travel s.r.l. does not guarantee the accuracy and integrity of the information on this site. S.C. Enterprise Travel s.r.l. may modify the information on this site without prior notice. We attempt to keep the Content of the Site(s) up to date. However, we do not warrant the accuracy or currency of the Content.


7. Limitation of responsibilities

S.C. Enterprise Travel s.r.l. or other parts mentioned in this site are not responsible for any loss, such as the loss of profits or data resulting from the use or inability to use this site or other sites to which this site is linked. There are also possible losses resulting from the use of the materials, information or services contained in any of these sites, regardless of whether they are based on a contract, warranty or any other legal means, and whether or not the user has been warned about the possibility of such losses.


 8. Personal Information

You agree that the delivery of services or products will begin immediately after all required registration formalities have been completed.

The information provided must be correct. By choosing to register, you are obliged to provide us with the correct name, address and other useful information.

We take care of your personal data, so we have adopted the EU standards on personal data protection set out in EU Regulation 679/2016.


According to the regulation, the following definitions are agreed by the parties:

a. "Personal Data": is that information (any set of characters, signs, figures or letters) relating to an identified or identifiable individual (hereafter referred to as "the person concerned"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

b. "Beneficiary": the passenger of our regular or occasional rides.

c. "Operator": indicates S.C. Enterprise Travel s.r.l. that establishes the purposes and means of personal data processing.

d. "Processing person": S.C. Enterprise Travel s.r.l.

e. "Processing of Personal Data": indicates any activity or set of activities performed or not by the Operator by means of automated and personal data processes, as well as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

f. "Violation of Personal Data": refers to a security breach that accidentally or unlawfully causes the destruction, loss, alteration, unauthorized disclosure of personal data, storage and otherwise processing or unauthorized access to those data.


Types of personal data processed:

- personal information: name, surname, date of birth, nationality, postal address, telephone number, email address;

- special data: personal numeric code, ID number and serial number;


Processing time. Physical location of data

Personal data will be processed for the entire duration of the commercial relationship between the parties, subject to the provisions of Chapter II, Art. 5 of the GDPR Regulation, in regard to the processing and the storage period of personal data.


Personal data must be stored in such a manner that allows the identification of the data subject only for the time limit required to fulfill the purposes for which they are collected and later processed; the storage of data for a longer period of time than the one mentioned, for statistical, historical or scientific research purposes, shall be carried out in accordance with the guarantees regarding personal data processing, provided in the relevant legal framework, and only for the period of time required to achieve these purposes, in accordance with Article 89/paragraph (1) of the Regulation, subject to the implementation of the appropriate technical and organizational measures provided for in that Regulation in order to guarantee the rights and freedoms of the data subject ("storage limitations").


The operator processes personal data at S.C. Enterprise Travel s.r.l. from Brasov, str. Nicolae Balcescu nr. 43 and will not change the physical location in which it processes personal data without informing the Beneficiary of such intentional changes at least 3 months prior to the entry into force of such modifications, thereby giving the Beneficiary the opportunity to oppose such measure and/or request additional measures.


The purpose of processing personal data

We process personal data for the legal purpose of booking a trip and issuing a travel ticket on our bus trips or those of our partners. Data processing is required to facilitate site booking in coach, billing, giving invoices, ticket issuance and continuous communication with our passengers. These data will be processed within our company and will be used only for internal and statistical analysis, for the improvement of our own services and can only be transferred to the competent bodies at their request, respecting the legal procedures.

More specifically, we, S.C. Enterprise Travel s.r.l. we process the data for the following purposes:

- Reservation of seats in the coach

- Fulfilling legitimate interests of S.C. Enterprise Travel s.r.l. for the benefit of the passenger such as:

Direct marketing of the promotion of our own transport services, promotions, price reductions, etc;

Assessing customer satisfaction;

Determining/assessing transport needs by automatic means or not, in order to provide the most appropriate services;

Performing statistical analyzes without creating individual profits, including automated methods, for improving our own services, or in the context of possible mergers, divisions, acquisitions, etc;


Categories of targeted people. Ownership of personal data

The categories of people targeted are the passengers of our regular or occasional trips, or our partners.


The rights and obligations of S.C. Enterprise Travel s.r.l. as Operator:

- The operator will process the owner’s data legally, fairly and transparently;

- The operator will process the personal data for specific, explicit and legitimate purposes; processing them in a manner incompatible with these purposes will not be allowed at a later date;

- The operator will ensure that the personal data collected are appropriate, relevant and limited to what is required in relation to the purposes for which they are processed;

- The operator will keep the data in a form that permits the identification of the data subjects for a period not exceeding the period necessary for the fulfillment of the purposes for which they are processed;


- The Operator guarantees that personal data is processed in a way that ensures adequate data security, including protection against unauthorized or unlawful processing, against loss, destruction or accidental damage;

-The Operator bounds itself to implement appropriate technical and organizational measures to guarantee and be able to demonstrate that the processing is carried out in accordance with the Personal Data Protection Regulation and will also periodically review and actively update those measures.


Rights of the Beneficiary

The new Regulation confers more rights to individuals whose personal data are being processed, such as:

- Right of access: The Beneficiary has the right to obtain confirmation from us that we process or not his or her data, and if so, give him/her access to these data as well as information on how it is being processed;

- The right of portability, i.e. the Beneficiary may receive personal data in a structured format, which can be read automatically, and that this information, at the request of the Beneficiary, may be sent to other operators;

- The right to oppose is the right of the Beneficiary to oppose the processing of his personal data;

- The right to rectification refers to the right of the Beneficiary to have inaccurate personal data corrected without undue delay;

- The right to delete/the right to be forgotten refers to the Beneficiary's right to have his/her collected data removed without undue delay in any of the following situations: they are no longer necessary for the purposes for which they were collected or the Recipient has withdrawn consent and there is no other legal basis for processing, the Beneficiary opposes processing, the data were collected illegally, the data must be deleted for compliance with a legal obligation, the collection was done with the provision of services towards the IT society;

- The right to restrict processing applies when data accuracy is challenged for a period of time sufficient to verify the data, if data processing is illegal but data deletion is not desired, or if S.C. Enterprise Travel s.r.l. no longer needs the customer's personal data for processing, but he requests them to defend a right in a court of law;

All these rights may be exercised by the Beneficiary by sending a written request, dated and signed to S.C. Enterprise Travel s.r.l. via mail or e-mail:

- postal address:         Brasov, 43 Nicolae Balcescu St;

- e-mail address:         gdpr@transfercastel.ro


For any questions or complaint, the client can contact our privacy officer by e-mail at gdpr@transfercastel.ro, and if there is any suspected breach of any of the above mentioned rights, the client may contact the National Supervisory Authority of Processing Personal Data.

Last but not least, the Operator pledges to apply all technical and organizational measures to ensure the safety of the personal data of all our clients, their protection against destruction, modification, disclosure or unauthorized access.

S.C. Enterprise Travel s.r.l. is a responsible, trustworthy and very careful partner in terms of customer data.


Personal data security

Your personal data may be used by S.C. Enterprise Travel s.r.l. for confirmation of orders, information by e-mail, post or other means of communication about subsequent actions, issuance of tax documents, production of statistical reports, etc.


Your personal data may be forwarded to law enforcement authorities for the purpose of verifying commercial transactions or to other law enforcement authorities to perform any legitimate verification under the law.

Data provided by customers are strictly confidential. SC Enterprise Travel s.r.l. commits itself to its customers not to provide these data to third parties or companies and to use them strictly for the use of the business relationship between the client and S.C. Enterprise Travel s.r.l..

This site uses security measures against the loss, alteration or misuse of the information in our possession.

S.C. Enterprise Travel s.r.l. pledges to respect your rights under the Law no. 677/2001 and, at your request sent to gdpr@transfercastel.ro, to: rectify, update, block, delete or transform anonymous data, free of charge, whose data processing does not comply with the provisions of Law no. 677/2001 on the protection of individuals with regard to the processing of personal data and the free circulation of such data; stop processing your personal data.

SC Enterprise Travel s.r.l. certifies that it will respect the rights conferred by Law no. 677/2001 on the protection of individuals in reference to the processing of personal data and the free circulation of such data, of Law no. 365/2002 on electronic commerce, as well as of Ordinance no. 130/2000 on the protection of consumers at the completion and execution of remote contracts with subsequent amendments. These rights include (but are not limited to):

a) The right to request S.C. Enterprise Travel s.r.l. to confirm whether or not you process your personal data, free of charge for one request per year;

b) The right to request S.C. Enterprise Travel s.r.l. to rectify, update, block or delete, free of charge, those data provided whose processing does not comply with the provisions of Law no. 677/2001;

c) The right to request S.C. Enterprise Travel s.r.l. to cease, free of charge, the processing of your personal data;

d) In case of online payments, the payment of the services on this website is made through the online payment solutions offered by NETOPIA Payments.

In order to eliminate the risk that third parties take possession of and misuse your data, S.C. Enterprise Travel s.r.l. and NETOPIA Payments guarantees the security of the IT systems.

Bankcard data (card number, expiration date, etc.) are not transferred or stored at any time on the S.C. Enterprise Travel s.r.l. or NETOPIA Payments servers.

In the case of 3D Secure Payment with Visa or MasterCard cards, your card data is entered directly into Visa or MasterCard systems, and if your card has been issued by a bank certified in 3D Secure, the transaction authorization is given only after you login in this system – typing a secret code/password known only by you, similar to the PIN code for ATM transactions.

Any attempt to access another user's personal data, to modify the content of the www.transfercastel.ro site or to affect the performance of the server www.transfercastel.ro uses will be considered a site fraud attempt and a criminal investigation will be initiated against the one or those who have attempted to do so.


 9. Copyright

The entire content of www.transfercastel.ro – images, texts, graphics, symbols, web graphics, scripts, programs and other data – is the property of S.C. Enterprise Travel s.r.l. and its suppliers and is protected by copyright and intellectual property laws. The unauthorized usage of any of the items listed above is punishable under the laws in force.


10. Access to the site

S.C. Enterprise Travel s.r.l. offers the user limited, personal, access to this site and does not give them the right to download or partially or completely modify and/or reproduce the site, copy, sell/resell or exploit the site in any other manner, for commercial purposes or against the S.C. Enterprise Travel s.r.l. interests without our prior written consent.


11. Description of services

The object of activity of S.C. Enterprise Travel s.r.l. is domestic and international tourism and through www.transfercastel.ro runs ticketing activity and sells transfer services such as "Transfer Castel", "Fast Transfer" and other assisted transfer services.


12. Travel tickets

- The travel ticket is nominal, cannot be passed on to another person and must be presented at the request of the personnel of the company or authorities empowered to check it.

- The validity of the ticket is the one printed on the ticket.

- Return or change of ticket are not possible in case of not wanting to travel anymore.

- Lost, destroyed or stolen tickets will not be replaced, no duplicates will be issued and the traveler cannot be compensated in such cases.

- The amount of penalties for cancellation or rescheduling of the trip is 100%.

- Regardless of the situation invoked, the ticket will not be refunded.

- The price of the ticket is in accordance with the tariffs in force at the date of its issue.

- The passenger must check that the information on the travel ticket is correct at the time of issue.

- Promotional tickets and special offers may have special conditions and terms.


13. Payment of services

Payment of the Services in accordance with these Terms and Conditions can be made online with a credit/debit card.

If you pay online, you need to fill in a form with the credit/debit card information. If the card transaction has been successful, the following screen will provide the information relevant for the order.

S.C. Enterprise Travel s.r.l. accepts the following credit/debit cards: Visa, Visa Electron, Mastercard, Maestro. Using your bank/credit card payment method, your order will be processed immediately.


14. Litigation

Any dispute arising from the use of this service will be settled amicably. If the conflict has not been settled amicably, Romanian courts of law have jurisdiction over the matter.

By agreeing to these Terms and Conditions, the client fully accepts these risks.

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